Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Can not open an e-mail because Thunderbird keeps crashing. What do I do?

  • 3 iimpendulo
  • 5 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu christ1

Larry Clark
Larry Clark
more options

When I open Thunderbird and click on an e-mail to open it I get Thunderbird is not responding message. Restart the program and I still get the same not responding message. What do I do to correct this?

Thanks,

Gyhoyat

When I open Thunderbird and click on an e-mail to open it I get Thunderbird is not responding message. Restart the program and I still get the same not responding message. What do I do to correct this? Thanks, Gyhoyat

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

So it's not crashing, it's not responding. This is a difference. What is your anti-virus software?

Larry Clark
Larry Clark Umnini wombuzo
more options

You're correct it is Thunderbird is not responding. Read the Support Form of 2/2/2105 and your responses to Glisten-Up. Have the same problem but I'm using Norton and SuperAntiSpywear. I turned off the e-mail scan in Norton and that does not stop the Not Responding problem.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?