Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks have been deleted from both my devices after getting sync account and syncing

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 2 views
  • Impendulo yokugqibela ngu congaman59

more options

I set up a new sync account and ran sync on both my devices ( my laptop and android phone) now all my bookmarks are gone! The folders are there but the bookmarks are gone!

I set up a new sync account and ran sync on both my devices ( my laptop and android phone) now all my bookmarks are gone! The folders are there but the bookmarks are gone!

Ilungisiwe ngu congaman59

All Replies (2)

more options

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

If you use Sync to sync the bookmarks then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

You can try to restore the bookmarks from a recent compressed .jsonlz4 backup in the bookmarkbackups folder. The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.
more options

Now that they are restored if I sync again will the same thing happen?