Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Plugin container crashes when downloading

  • 1 phendula
  • 1 inayo le ngxaki
  • 2 views
  • Impendulo yokugqibela ngu cor-el

kmatthew64
kmatthew64
more options

I've been trying to figure out why Firefox keeps crashing. It happens when I try to download/save anything in firefox and the plugin container crashes. I have gone through a couple updates that didn't help, reinstalling and refreshing firefox to it original settings and nothing helps. I have read many articles and help questions and have tried a number of things but nothing has made a differences.

Latest crash info: Description: 

 A problem caused this program to stop interacting with Windows.

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	47.0.0.5999
 Application Timestamp:	57535440
 Hang Signature:	0fad
 Hang Type:	4
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	0fad20d1395660088cdb9e11d9f59a21
 Additional Hang Signature 2:	b0d4
 Additional Hang Signature 3:	b0d411a8048aa82a0ee456ca007fafcc
 Additional Hang Signature 4:	c862
 Additional Hang Signature 5:	c862f08ab240b0a62489d7aa5dffb81f
 Additional Hang Signature 6:	6fe6
 Additional Hang Signature 7:	6fe6e09334ef0fa11d78030831838765
I've been trying to figure out why Firefox keeps crashing. It happens when I try to download/save anything in firefox and the plugin container crashes. I have gone through a couple updates that didn't help, reinstalling and refreshing firefox to it original settings and nothing helps. I have read many articles and help questions and have tried a number of things but nothing has made a differences. Latest crash info: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 47.0.0.5999 Application Timestamp: 57535440 Hang Signature: 0fad Hang Type: 4 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 0fad20d1395660088cdb9e11d9f59a21 Additional Hang Signature 2: b0d4 Additional Hang Signature 3: b0d411a8048aa82a0ee456ca007fafcc Additional Hang Signature 4: c862 Additional Hang Signature 5: c862f08ab240b0a62489d7aa5dffb81f Additional Hang Signature 6: 6fe6 Additional Hang Signature 7: 6fe6e09334ef0fa11d78030831838765

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: