Firefox crashes
Firefox crashes every time I open it. I tried opening in safe mode (hold shift while opening) and it still crashes with the crash report. The last Crash ID was: Crash ID: bp-cb0e48e9-1fa7-4b3e-8586-0162d2160829
Isisombulu esikhethiweyo
Update/disable your Websense
Funda le mpendulo kwimeko leyo 👍 1All Replies (5)
Here is a screenshot of the crash IDs.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-cb0e48e9-1fa7-4b3e-8586-0162d2160829
Signature: PREF_GetIntPref
qipcap.dll = Websense Data Endpoint
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
dlumd11.dll = DisplayLink Core Software = DisplayLink Corp
This is for Sumo's Related Bugs 1294650 REOPENED --- follow up - startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)
1291738 RESOLVED FIXED startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)
1291736 RESOLVED DUPLICATE startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
831751 RESOLVED WORKSFORME crash in pdfplugin @ PREF_GetIntPref with PDF Plugin for Firefox on Mac OS X 1.2
828184 VERIFIED FIXED startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
768449 RESOLVED WORKSFORME Intermittent crash during test_bug_242956.html [@ PREF_GetIntPref]
Ilungisiwe ngu FredMcD
Isisombululo esiKhethiweyo
Update/disable your Websense
Removing the Websense End Point Agent resolved my issue. Thank you for the assistance!
Glad to help. Safe Surfing.