Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FIREFOX DRASHES, WOMT OPEN IN SAFE MODE

  • 23 iimpendulo
  • 4 inale ngxaki
  • 9 views
  • Impendulo yokugqibela ngu cpse

more options

fIREFOX KEEPS CRASHING OUT OF NOWHERE,, WORKED FINE THEN THIS MORNING I CANT GET IT TO OPEN.

cRASHES, AND WONT OPEN IN SAFE MODE, WONT KET ME CREATE NEW PROFILES.

NOTHING IS WORKING.

fIREFOX KEEPS CRASHING OUT OF NOWHERE,, WORKED FINE THEN THIS MORNING I CANT GET IT TO OPEN. cRASHES, AND WONT OPEN IN SAFE MODE, WONT KET ME CREATE NEW PROFILES. NOTHING IS WORKING.

All Replies (3)

more options

that worked,, TY for the help

more options

Philipp, "In that text field, type %APPDATA% and press Enter. An explorer window should open. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. "

On my computer, there IS no Mozilla folder, you must go in either "Local" or "Roaming" ------ BOTH have a Mozilla folder. Please include this situation in your instructions - PLEASE, WHICH ONE DO YOU MEAN?

more options

forgot to send an update. Symantec updated their IPS file late afternoon on 9/13. make sure your SEP server received the file and update the clients. once done FF ESR 38.0.1 works again. time to plan an upgrade to version 45.3 as that's the min version recommended by Symantec. betting they block the older version again sometime down the road.

  1. 1
  2. 2