Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash on every save attachment, even in safe mode. started today. @ windows.storage.dll IUnknown_QueryServiceObject FIXED by installing the latest updates

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Wayne Mery

more options

a0cf65ce-4903-4392-8ae6-b879f2161107 and bp-bb8155e4-45f9-43ba-8951-a63062161107 crash dumps sent.

I have reinstalled Thunderbird, no change. Crash occurs on Save attachment and Detach Attachment. not on Open or Delete attachment.

Relevant info: Machine failed to boot this morning, restored complete drive C (SSD) image from last night to recover. My profile is on Drive D and was not affected by the failure.

Would much appreciate advice on how best to recover normal operation. I get a lot of attachments in e-mail!

a0cf65ce-4903-4392-8ae6-b879f2161107 and bp-bb8155e4-45f9-43ba-8951-a63062161107 crash dumps sent. I have reinstalled Thunderbird, no change. Crash occurs on Save attachment and Detach Attachment. not on Open or Delete attachment. Relevant info: Machine failed to boot this morning, restored complete drive C (SSD) image from last night to recover. My profile is on Drive D and was not affected by the failure. Would much appreciate advice on how best to recover normal operation. I get a lot of attachments in e-mail!

Ilungisiwe ngu Wayne Mery

Isisombulu esikhethiweyo

Later: discovered some other applications which also crash on open/save. Googling revealed that this is a Windows 10 issue. Fixed by installing the latest updates, which seemed to refresh whatever had gone bad.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

Isisombululo esiKhethiweyo

Later: discovered some other applications which also crash on open/save. Googling revealed that this is a Windows 10 issue. Fixed by installing the latest updates, which seemed to refresh whatever had gone bad.

more options

Thanks for providing this detail. I have also put some information in https://bugzilla.mozilla.org/show_bug.cgi?id=1318028