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address book not shown when compiling e-mail

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Under tools Address book is shown with contacts.

When writing a e-mail the contact box is shown but without contacts or e-mail address. Only one address book shown, used to be multiple e-mail books.

How to rectify please so I can choose contacts to add to e-mail.

Thanks.

Steven.

Under tools Address book is shown with contacts. When writing a e-mail the contact box is shown but without contacts or e-mail address. Only one address book shown, used to be multiple e-mail books. How to rectify please so I can choose contacts to add to e-mail. Thanks. Steven.
Iqhotyoshelwe imifanekiso ekwisikrini

Isisombulu esikhethiweyo

This is probably due to the Cardbook add-on. Try running with only that add-on disabled. If that add-on is indeed the probem, you can contatc the author through amo by clicking the Support E-mail link.

If it's not that add-on, you can try disabling half of your add-ons to drill down which add-on is causing the problem.

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All Replies (7)

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click the all address books drop down... are their any address books listed?

Do things change is you restart with add-ons disabled from the help menu?

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Hello,

On the homepage under Tools then Address Book I can see addresses and e-mail accounts.

When I compose an e-mail under Contacts then Address book then All Contacts none are shown?? How can I import them from Homepage?

They used to be there now they have gone?

Many thanks.

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bondts said

Under tools Address book is shown with contacts. When writing a e-mail the contact box is shown but without contacts or e-mail address. Only one address book shown, used to be multiple e-mail books. How to rectify please so I can choose contacts to add to e-mail. Thanks. Steven.
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Does the last entry in this thread help? https://support.mozilla.org/en-US/questions/1153663

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You have not said whether you have followed the instructions or read what Airmail pointed out in their post.

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

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Hello,

Have done a "Restart with Add-ons Disabled". and the address appear to have reappeared. Will monitor and advise any changes. Will not currently apply any AddOns.

Many thanks.

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Isisombululo esiKhethiweyo

This is probably due to the Cardbook add-on. Try running with only that add-on disabled. If that add-on is indeed the probem, you can contatc the author through amo by clicking the Support E-mail link.

If it's not that add-on, you can try disabling half of your add-ons to drill down which add-on is causing the problem.