Syncing Folders Between email account and Thunderbird
Hello I recently started using Thunderbird and as I tried to reclaim my inbox again I created several folders in my email while signed in on a browser, now when I go to Thunderbird those folders do NOT show up. I would like to add these folders (and sync) these folders in Thunderbird. I tried syncing them via manage folder subscriptions > Refresh, and this does not help.
I also tried (on the account) Settings > Server Settings > advanced > unchecking 'show only subscribed folders' with no success. I also went back in and unchecked 'Server supports folders that contain subfolders and messages'.
I also tried creating a folder in Thunderbird named exactly the same as one of the folders I created in the browser and set it to synchronized however none of the messages that I moved into the folder (in the browser) show up in the folder in Thunderbird. some emails that I have moved into different folders (in the browser) remain in their original folders in Thunderbird. My inbox updates regularly and SOME folders do update (these folders were created before I signed into Thunderbird) the new folders created after do not however show up in either the manage folder subscriptions settings or the left hand pane under my email.
I'm using: Thunderbird 45.6.0 on Windows 10. and a IMAP mail server
-Thank You for your time
Ilungisiwe ngu Matt
All Replies (7)
Forgive me if these first two items are obvious to you, and if you have done them already. Unfortunately many people need to be told to do them.
1. Quit Thunderbird and start it again. I've found that new IMAP folders created through webmail do not show up in Thunderbird until Thunderbird has restarted.
2. Reboot the computer.
Assuming that you have done these and the issue remains, please provide your Troubleshooting Information from Thunderbird: Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: , smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
AttachmentExtractor, 1.3.5.1, true, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
Lightning, 4.7.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 286720
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.6.0
gfx.crash-guard.glcontext.deviceID: 0x6718
gfx.crash-guard.glcontext.driverVersion: 15.201.1151.1008
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1484155379
mailnews.database.global.datastore.id: b63b224a-c22c-4542-b0fe-b0a195a71b4
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1484157060
places.history.expiration.transient_current_max_pages: 27305
plugin.importedState: true
Graphics
Adapter Description: AMD Radeon HD 6900 Series
Vendor ID: 0x1002
Device ID: 0x6718
Adapter RAM: 2048
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.1008
Driver Date: 11-4-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
right click the account folder, select subscribe.
Are the folders subscribed?
All the Folders that show up in the windows are check marked, several that were created via webmail do not show up in that window to check mark. The folder that I created in Thunderbird as a test showed up on the side when I use webmail
You have 4 e-mail accounts set up in Thunderbird, 2 for Gmail and 2 for AOL.
Does this happen with all 4 accounts, or just one? Which one?
With all four, if I make a folder within Thunderbird (tested for AOL + gmail) it shows up in webmail, but creating a folder the webmail does not show up in Thunderbird.
Just confirm, do you have these two settings enabled? - Server supports folders that contain sub-folders and messages - Allow server to override these namespaces
If so, then I'm stumped. It sounds like both Gmail and AOL are not pushing the new folder names to Thunderbird, which doesn't make sense. I cannot find any options (or think of any), in Thunderbird that would stop the e-mail server from informing it of new folders.
I would Create a new profile in Thunderbird for testing, so see if the behavior would happen in a new Profile.
