Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't find the Mozilla runtime (win8.1)

  • 2 iimpendulo
  • 4 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Wayne Mery

more options

Hi, suddenly can't open Thunderbird at all. Keep getting the runtime message. I've uninstalled the program, deleted the files, emptied my recycle bin and downloaded and reinstalled several times now. Really frustrated. Anyone have any advice? I really need to get this to work! Thank you...

Hi, suddenly can't open Thunderbird at all. Keep getting the runtime message. I've uninstalled the program, deleted the files, emptied my recycle bin and downloaded and reinstalled several times now. Really frustrated. Anyone have any advice? I really need to get this to work! Thank you...

Ilungisiwe ngu Wayne Mery

All Replies (2)

more options
Keep getting the runtime message.

You do seem to assume everyone understands what you're talking about. That isn't the case.

more options

A picture is worth a thousand words. Or even a dozen :)

Please post a screen shot https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem