Thunderbird crashes on startup @ js::gc::GCRuntime::compactPhase - even in Safe Mode and with a new profile
Since today, I cannot start Thunderbird. When I open it, the normal Thunderbird window will appear for a few seconds, then it crashes and the crash reporter window appears. The same happens when starting in Safe Mode (it usually crashes before I can even confirm I want to keep working in Safe Mode), and after creating a new profile (I created a new profile and told Thunderbird to use it by default). I have sent dozens of crash reports about this, including the following:
bp-9323df3c-a69f-4c27-823d-5f75f0180129 (in Safe Mode, new profile) bp-9ba57e50-7876-48f2-8b5f-f7d420180129 (without Safe Mode, old profile)
Thanks in advance for your help!
Ilungisiwe ngu Wayne Mery
All Replies (2)
-TheWolf- said
Since today, I cannot start Thunderbird. When I open it, the normal Thunderbird window will appear for a few seconds, then it crashes and the crash reporter window appears. The same happens when starting in Safe Mode (it usually crashes before I can even confirm I want to keep working in Safe Mode), and after creating a new profile (I created a new profile and told Thunderbird to use it by default). I have sent dozens of crash reports about this, including the following: bp-9323df3c-a69f-4c27-823d-5f75f0180129 (in Safe Mode, new profile) bp-9ba57e50-7876-48f2-8b5f-f7d420180129 (without Safe Mode, old profile) Thanks in advance for your help!
The only crashes I see with your email address are those you listed above.
Both same crash signature @ js::gc::GCRuntime::compactPhase. Only 9 crash reports, perhaps all yours.
Unfrotuantely I don't see any obvious cause
But I would definitely try - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode