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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I'm logged into my firefox account but it has lost all my saved logins

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  • Impendulo yokugqibela ngu jenfraggle

jenfraggle
jenfraggle
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I opened Firefox yesterday and it had logged me out of my firefox account. When I logged back in all my saved logins have disappeared. I tried rebooting my laptop but it made no difference and when I switched on today it was still all gone.

I tried using chrome instead and when I selected import logins, chrome was able to find them all so I have now had to temporarily switch browser. I would prefer to go back to firefox but without saved logins, that won't be happening

I opened Firefox yesterday and it had logged me out of my firefox account. When I logged back in all my saved logins have disappeared. I tried rebooting my laptop but it made no difference and when I switched on today it was still all gone. I tried using chrome instead and when I selected import logins, chrome was able to find them all so I have now had to temporarily switch browser. I would prefer to go back to firefox but without saved logins, that won't be happening

All Replies (2)

Shadow110
Shadow110
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Hi, please : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

jenfraggle
jenfraggle Umnini wombuzo
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I've tried this but unfortunately still get the same problem.