Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Multi-process firefox crush

  • 1 phendula
  • 1 inayo le ngxaki
  • 12 views
  • Impendulo yokugqibela ngu FredMcD

logidip
logidip
more options

Firefox crush very often related to e10s(multi-process). The only solution is to disable multi-process in "about:config".

Affected platform(at least): Windows, Linux, MAC OS Affected version: from the first e10s-enabled version(I forgot) until the latest, including ESR.

To have a simple test: 1. Install Firefox; 2. Tweak some settings or not, just don't disable e10s yet; 3. To trigger a crush quickly, open a lot of PDF pages and switch between them, (however this is not the only way to trigger crushes); 4. Disable e10s in about:config; 5. Try step 3 again, now it's much harder to get a crush.

Firefox crush very often related to e10s(multi-process). The only solution is to disable multi-process in "about:config". Affected platform(at least): Windows, Linux, MAC OS Affected version: from the first e10s-enabled version(I forgot) until the latest, including ESR. To have a simple test: 1. Install Firefox; 2. Tweak some settings or not, just don't disable e10s yet; 3. To trigger a crush quickly, open a lot of PDF pages and switch between them, (however this is not the only way to trigger crushes); 4. Disable e10s in about:config; 5. Try step 3 again, now it's much harder to get a crush.

All Replies (1)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support