Can't log in - person who set up the account died, didn't leave documentation
My husband died and did not leave any documentation for several of our accounts. I have tried all the user names and passwords that I have and can not get in. I have tried to send a reset eMail, but do not have access to his eMail account and it does not recognize my eMail. I have been using this eMail address for 10+ years and changing to a new eMail address would be VERY inconvenient. I have death certificates and proof of marriage - How can I get control of the account? Get it put in my name, etc.
Isisombulu esikhethiweyo
If this is with a local business, you can walk into their offices and get help.
If this is with websites, all you can do is to contact their support and explain the situation.
You have our condolences.
Funda le mpendulo kwimeko leyo 👍 0All Replies (4)
Isisombululo esiKhethiweyo
If this is with a local business, you can walk into their offices and get help.
If this is with websites, all you can do is to contact their support and explain the situation.
You have our condolences.
This problem is with FireFox - Mozilla and Thunderbird. I use a "firefox bookmark sync" and also sync my fitbit and a health insurance account and maybe other things I am not aware of. Thunderbird is the only email account I have ever used and FireFox is the only browser I have ever used. Right now I am trying to update passwords. But I can't get in. Please help me. My admin is dead and I need FireFox, Mozilla & Thunderbird account(s).
moderator removed the "Solved" tag from this response
Ilungisiwe ngu Darlene_LaMont
A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.
Go to that message, and use the Undo link to its right.
Darlene_LaMont said
Thunderbird is the only email account I have ever used
Thunderbird is an e-mail browser. It accesses your e-mail provider for you. Within Thunderbird, and Firefox is a Password Manager that contains all of your login information. ++++++++++++++++++++++++++++++++++++++++++++++++++ These programs can access the Password data in Firefox and create a file that you can read.
https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer
Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter
Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter
I will try your suggestions and see if any of them work. There was no undo link to the right, which is why it still says solved. Thank you for answering.