Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

After reinstalling Windows and Firefox, my device is no longer recognized as the same.

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 11 views
  • Impendulo yokugqibela ngu jendevi1

jendevi1
jendevi1
more options

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil
Iqhotyoshelwe imifanekiso ekwisikrini

Ilungisiwe ngu jendevi1

All Replies (2)

Balázs Meskó
Balázs Meskó
  • Top 25 Contributor
  • Moderator
more options

Sync synchronizes among running devices, so it obviously can't sync from your old installation. If you have any other devices, then you can still restore, otherwise you have destroyed your data.

If your profile is important to you, you should make periodic backups, as Sync is not a backup solution.

jendevi1
jendevi1 Umnini wombuzo
more options

So this means my bookmarks are lost? (Tabs I can restore by accessing the sync options.) That's a shame. It should be key of a sync function to be capable to restore and merge data out of existing profiles.