78.2.2 hangs after startup (win10)
Just got the update to 78.2.2. from 68.x and it crashes about a few seconds after launching, freezing on the main screen. I've tried opening offline mode and safe mode but the same issue. Any suggestions?
Ilungisiwe ngu Wayne Mery
All Replies (11)
> That gives a minor improvement in that it's now about 6 or 7 seconds until it crashes.
If you are not seeing the crash reporter, then you are seeing a hang. :)
You can use 68 unsupported, but not ideal of course.
Please copy your profile to a safe location so we can debug this further at some point in the (near) future.
Wayne Mery said
> That gives a minor improvement in that it's now about 6 or 7 seconds until it crashes. If you are not seeing the crash reporter, then you are seeing a hang. :) You can use 68 unsupported, but not ideal of course. Please copy your profile to a safe location so we can debug this further at some point in the (near) future.
Righto, will do. I'm setting up new profile bit by bit.
Is there a file from old profile I can copy which has the application settings in it? i.e. things I set under Tools/Options.
I mean the whole profile directory. Details at https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data
Yup, no worries. I'll keep the old profile.
It's calendars :( After getting my emails all setup in new profile I decided to enable calenders and, you guessed it, all locks up :( Anyway to turn off calenders without loading the application?
Fixed new profile hang by renaming the calendar-data folder under profile. This makes no difference to the original profile issue though.
> This makes no difference to the original profile issue though.
I don't understand this in the context of the first sentence. Removing calendar-data folder, from which profile, didn't help what aspect of what you are seeing?
Spoke too soon ...
Ok, sorted new profile again (I think) - renamed all the addons, deleted calendar-data folder and TBsync folder. All seems to be ok again.
I am never using calendars in Thunderbird again!!!
I remembered I had problems before a year ago with calendars and thunderbird. Always been a nightmare for me.
Wayne Mery said
> This makes no difference to the original profile issue though. I don't understand this in the context of the first sentence. Removing calendar-data folder, from which profile, didn't help what aspect of what you are seeing?
Sorry, removing that folder from original profile didn't fix the problem I had previously.
It has fixed the problem (it too started to hang after I added calendars) in the 2nd profile.