Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Thunderbird crashing as soon as it opens

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 177 views
  • Impendulo yokugqibela ngu Gil Barros

Gil Barros
Gil Barros
more options

Since yesterday my Thunderbird is crashing right after it opens. Just a few seconds after it loads, it crashes and the Mozilla Crash Reporter comes up. I'm on a Mac OS 10.13.6 and have the latest version of Thunderbird.

Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924

I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.

Since yesterday my Thunderbird is crashing right after it opens. Just a few seconds after it loads, it crashes and the Mozilla Crash Reporter comes up. I'm on a Mac OS 10.13.6 and have the latest version of Thunderbird. Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924 I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.

Isisombulu esikhethiweyo

Do the suggestions offered here make any difference:

https://support.mozilla.org/en-US/questions/1190410#answer-1040014

It may be sufficient to start once in safe mode to clear the font cache.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

Do the suggestions offered here make any difference:

https://support.mozilla.org/en-US/questions/1190410#answer-1040014

It may be sufficient to start once in safe mode to clear the font cache.

Gil Barros
Gil Barros Umnini wombuzo
more options

Thanks sfhowes, it looks like it solved the problem! I reset the font database and now it doesn't crash anymore.