Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Not receiving any emails

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 8 views
  • Impendulo yokugqibela ngu ddalpz

ddalpz
ddalpz
more options

November 29 at 8pm was the last time I received an email via Thunderbird from my att.net account. I continue to have the ability to send email successfully. My current emails are visible on the web-based version of my account. My wife's att.net account has had no problems. Are there some settings I should review?

November 29 at 8pm was the last time I received an email via Thunderbird from my att.net account. I continue to have the ability to send email successfully. My current emails are visible on the web-based version of my account. My wife's att.net account has had no problems. Are there some settings I should review?

Isisombulu esikhethiweyo

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Funda le mpendulo kwimeko leyo 👍 1

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

ddalpz
ddalpz Umnini wombuzo
more options

Wayne, thanks so much! This apparently solved the problem, but only partially. Still not able to retrieve my emails because the (att) server does not recognize me. I am still searching for the solution, but I think att made some modification to its server. Thinking possibly of switching to IMAP from current POP server connection.