Unauthorized device in my account, can't delete them
Hey!
In my managed devices I have a Firefox on iOS (nobody of me or my family uses apple devices) and it seems that someone has access to my password or get's syncs because my netflix account is constantly being logged in somewhere in Stockholm (I'm in the other end of the country so no-one is near that) and I would need to delete all devices which is in the Device Managers.
Problem is that there is no Disconnect, only Download button.
Isisombulu esikhethiweyo
I'm puzzled by Download; there's nothing to download. Maybe it was a mistaken translation. If you click the button, do you get the Disconnect overlay form? I have attached a screenshot for reference.
Funda le mpendulo kwimeko leyo 👍 1All Replies (4)
Hmm, that sounds like a bad situation.
Are you using the list here:
https://accounts.firefox.com/settings/clients
A red Disconnect... button should appear next to each of your connected devices on that page.
Maybe you should also change your Firefox Account password. That hopefully will make it impossible for an unauthorized user to connect. Make sure the primary email address has not changed, and that your email account login is secure.
See: Change your Mozilla account password
Changing your password that way doesn't destroy the data in the account. However, resetting a forgotten password will destroy the data.
Hi, thanks for taking the time!
I don't have a red Disconnect button on them, only a Download button. They report no activity for a long time but I do use the Firefox for Android one, guessing that's mine, and that one is working and is synced, but can't remove that one either, only a Download button.
Isisombululo esiKhethiweyo
I'm puzzled by Download; there's nothing to download. Maybe it was a mistaken translation. If you click the button, do you get the Disconnect overlay form? I have attached a screenshot for reference.
That solved it, thanks buddy! :) Must've been a glitch on my end!