Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Thunderbird does not recognize e-mail provider's settings as valid.

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu sfhowes

harold4
harold4
more options

I am trying to configure Thunderbird 91. See attached graphic "Configuration in T-Bird 91 - Password Not Shown.jpg". Every entry on that page is correct. I have verified those entries with my e-mail provider. Yet, the "done button" is greyed - T-Bird for some reason does not like those entries.

The second graphic, Configuration in T-Bird 91 - Error Message.jpg" is the error message T-Bird gives me when I try to force it to accept my data.

The third graphic, "Sending Myself a Test Message - Error Message.jpg" is the error message I get when I try to send an e-mail to myself.

T-Bird is trying to tell me that my use name is my full e-mail address. That is wrong. My user name for this e-mail provider is simply my first name.

Suggestions, please.

I am trying to configure Thunderbird 91. See attached graphic "Configuration in T-Bird 91 - Password Not Shown.jpg". Every entry on that page is correct. I have verified those entries with my e-mail provider. Yet, the "done button" is greyed - T-Bird for some reason does not like those entries. The second graphic, Configuration in T-Bird 91 - Error Message.jpg" is the error message T-Bird gives me when I try to force it to accept my data. The third graphic, "Sending Myself a Test Message - Error Message.jpg" is the error message I get when I try to send an e-mail to myself. T-Bird is trying to tell me that my use name is my full e-mail address. That is wrong. My user name for this e-mail provider is simply my first name. Suggestions, please.
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The 'peer using unsupported version' error is due to the mail server not supporting the version of TLS required by TB 78. By changing a preference, the version on the server can be accepted by TB:

https://support.mozilla.org/en-US/questions/1295861

https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-receive-or-send-email-messages