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Firefox primary password isn't working and I'm unable to turn it offf.

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I want to turn off the Firefox primary password. I'm already logged into Firefox and when I try to turn the password feature off after I enter the same password I used to log in, the box to confirm doesn't do anything.

I want to turn off the Firefox primary password. I'm already logged into Firefox and when I try to turn the password feature off after I enter the same password I used to log in, the box to confirm doesn't do anything.

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Select to change the Primary(Master) Password but leave the new password field empty.

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The Primary Password password is used to login to the Firefox Password Manager and unlock the passwords shown in Lockwise.

This is a different password as used to connect to the Firefox Sync Account if that if what is confusing you.