Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Mozilla Maintenance Service is not updating Firefox

  • 4 iimpendulo
  • 1 inayo le ngxaki
  • 8 views
  • Impendulo yokugqibela ngu Mike Kaply

nilskammerer
nilskammerer
more options

Hey! We want to use Firefox in our school. The school computers are running Windows 10 in a domain. The normal users don´t have rights to install software / updates. That's why we want to use the Mozilla Maintenance Service but it doesn´t work as expected.

After installing a clean Firefox (no old profiles, data, or anything else) it shows that there is a new version. When you click on that message you have to get through Windows UAC. With the admin it is just a "yes"-click but everyone else needs a password.

Any ideas what i can check or try to get the Mozilla Maintenance Service updating Firefox?

Thanks a lot! Nils

Hey! We want to use Firefox in our school. The school computers are running Windows 10 in a domain. The normal users don´t have rights to install software / updates. That's why we want to use the Mozilla Maintenance Service but it doesn´t work as expected. After installing a clean Firefox (no old profiles, data, or anything else) it shows that there is a new version. When you click on that message you have to get through Windows UAC. With the admin it is just a "yes"-click but everyone else needs a password. Any ideas what i can check or try to get the Mozilla Maintenance Service updating Firefox? Thanks a lot! Nils

All Replies (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

See Enable background updates on Firefox for Windows when Firefox is not running for requirements of the Background Updates feature.

You can also check the Windows Task Scheduler if there's an update task in the Mozilla folder (ghacks.net info).

Ilungisiwe ngu TyDraniu

nilskammerer
nilskammerer Umnini wombuzo
more options

Hey! Thanks a lot for your answer.

I reinstalled everything and deleted all appdata in this process.

After a new installation of Firefox 96.0.3 all the requirements are met. The default profile used is called "default-release" but that is what Firefox does automatically.

The scheduled task is also there. But it doesn't work. For no, known to me, reason the scheduled task just showed changed times for the next runtime. But the last runtime, the result and the log never changed.

So i forced this task to run immediately and it did! It changed the next runtime, the last runtime, result and log. But did not install the newest version of Firefox. Firefox was not running at this time!

Since then, we are back to changing the next runtime value but nothing else.

Any ideas what i can check / change?

Thanks a lot!

AliceWyman
AliceWyman
  • Moderator
more options

For more information about the Background Updates feature, see https://firefox-source-docs.mozilla.org/toolkit/mozapps/update/docs/BackgroundUpdates.html

You wrote in your original post, We want to use Firefox in our school. The school computers are running Windows 10 in a domain.

Since you are running Firefox in an organizational setting, I'll move this question to the Firefox for Enterprise forum, where you may find more help.

Mike Kaply
Mike Kaply
  • Moderator
more options

This might be something you would better off opening a bug for (because it sounds like a bug).

https://bugzilla.mozilla.org/enter_bug.cgi

The developers of the feature can help you directly there.