We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Cannot make calls on messenger, get message on popup window something went wrong

  • 1 phendula
  • 3 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu Jan-holtman

Jan-holtman
Jan-holtman
more options

I cannot make calls via Firefox on Facebook Messenger. In the second window that normally loads tells me that something went wrong. (in Dutch tells me "Er is iets fout gegaan" This happens on both my computers, Windows and Linux. Even when I start Firefox in troubleshoot mode it is still not working. However works absolute perfectly in Google Chrome. The problem started today by my knowledge for no apparent reason. I tested the camera in Firefox, works. I tested the microphone in Firefox, works, no problem. Also I granted Facebook permission to use the microphone and camera.

I cannot make calls via Firefox on Facebook Messenger. In the second window that normally loads tells me that something went wrong. (in Dutch tells me "Er is iets fout gegaan" This happens on both my computers, Windows and Linux. Even when I start Firefox in troubleshoot mode it is still not working. However works absolute perfectly in Google Chrome. The problem started today by my knowledge for no apparent reason. I tested the camera in Firefox, works. I tested the microphone in Firefox, works, no problem. Also I granted Facebook permission to use the microphone and camera.

All Replies (1)

Jan-holtman
Jan-holtman Umnini wombuzo
more options

It is partially solved by itself now. I can make calls, the other party can hear me, but I cannot hear them. However when i make calls on messenger using Google Chrome or Edge then there is no problem on exactly the same computers. Something within Firefox is blocking it.