Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

"Thunderbird can't update to the latest version." repeats

  • 1 phendula
  • 0 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Wayne Mery

don.clarkson
don.clarkson
more options

Hi! I recently updated Thunderbird to 102.3.0 (64-bit), a process that required me to download the required file and to install over the top of the previous version. However since then I am receiving regular messages saying that: "Thunderbird can't update to the latest version. Download a fresh copy of thunderbird and we'll help you to install it" The message includes a "Download Thunderbird" button. If I remember correctly this is the same message I got before I updated to 102.3.0. I have tried repeating the process but I continue to keep getting the same message, despite "About Mozilla Thunderbird" confirming that I am running 102.3.0.

I'm presuming this is a bug but I'm open to other suggestions. It's not a major problem but is slightly annoying.

All thoughts welcome! Cheers Don Clarkson

Hi! I recently updated Thunderbird to 102.3.0 (64-bit), a process that required me to download the required file and to install over the top of the previous version. However since then I am receiving regular messages saying that: "Thunderbird can't update to the latest version. Download a fresh copy of thunderbird and we'll help you to install it" The message includes a "Download Thunderbird" button. If I remember correctly this is the same message I got before I updated to 102.3.0. I have tried repeating the process but I continue to keep getting the same message, despite "About Mozilla Thunderbird" confirming that I am running 102.3.0. I'm presuming this is a bug but I'm open to other suggestions. It's not a major problem but is slightly annoying. All thoughts welcome! Cheers Don Clarkson

Ilungisiwe ngu Wayne Mery

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

1. Do Settings > General > type "config" into the search 2. open Config Editor 3. Search for "app.update.log" and set it to "true". 4. Restart Thunderbird. 5. Do Help > About 6. Open Tools > Developer Tools > Error Console 7. Type AUS into the filter 8. Please copy everything starting with "AUS:" and paste it here