Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Keyboard crashes Firefox on MacOS?!

  • 2 iimpendulo
  • 0 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu clarkj

clarkj
clarkj
more options

On my Macbook Air running MacOS 13.3.1 Firefox has a nasty habit of crashing immediately on certain keypresses.

When skipping through YouTube videos or choosing address bar suggestions, it crashes if I use the cursor keys.

I've followed all the published troubleshooting guidelines (updates, Troubleshooting Mode, etc.) and it lead me here.

Any ideas?

Thanks.

On my Macbook Air running MacOS 13.3.1 Firefox has a nasty habit of crashing immediately on certain keypresses. When skipping through YouTube videos or choosing address bar suggestions, it crashes if I use the cursor keys. I've followed all the published troubleshooting guidelines (updates, Troubleshooting Mode, etc.) and it lead me here. Any ideas? Thanks.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

clarkj
clarkj Umnini wombuzo
more options

Crash reports, as requested.

bp-31d68d33-118a-49f8-9ecb-129bb0230408 bp-3e06fbe1-03da-4e28-b0b7-d07650230408 bp-c74d109b-1951-4214-bffc-bb8a50230408 bp-fc155ecb-1dbe-4788-923c-bf4bf0230408 bp-eff169f7-0967-4b2e-ae08-0ac0c0230408

That took longer than expected as apparently the cmd+c and cmd+v shortcuts also crash Firefox.