Deletions in Beta Version
I am using Beta Version 118.0b5 (64-bit) Deletions of even 5 emails takes several seconds where the screen dims and I get the timing circle, saying Thunderbird is not Responding. If I am deleting an entire Junk folder, it takes several minutes. This never happened in the Release versions. Is this something the Beta team might be working on?
Isisombulu esikhethiweyo
Most likely anti-virus software is the culprit here.
These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Funda le mpendulo kwimeko leyo 👍 1All Replies (6)
What is your anti-virus software?
Microsoft Defender Antivirus
Try to start Windows 11 in safe mode with networking enabled.
Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
I do not get the slow deletions and hangup in Safe mode. But Safe Mode disables a number of things, not just anti-virus software. So how do I pinpoint the actual responsible software? Also, I am running Windows 10, not Windows 11.
Isisombululo esiKhethiweyo
Most likely anti-virus software is the culprit here.
These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Oddly enough, just going into Safe Mode & restarting seemed to solve the problem. I also backed up my profile to an external HD. And I'm also in the process of creating an exception in my antivirus software for the Thunderbird profile folder. I have no idea what actually fixed this issue, but I'm so happy that deletions are now fast as usual. Thank you for all your suggestions!
Ilungisiwe ngu melonc