Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

EMAILS GETTING DELETED AND NO FILTER

  • 2 iimpendulo
  • 0 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu gsc1ugs

gsc1ugs
gsc1ugs
more options

I have one filter for spam which is working but my order emails are going straight to the trash folder and i dont know why, they are not spam but still being marked read and deleted? any help appreciated

I have one filter for spam which is working but my order emails are going straight to the trash folder and i dont know why, they are not spam but still being marked read and deleted? any help appreciated

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Last time I heard of that it was, I think, kaspersky and their toolbar that did not function correctly post a Thunderbird update. But I have also heard of it with I think trend some years ago.

What I am trying to say it the issue is usually antivirus related and linked to their spam filters tools.

gsc1ugs
gsc1ugs Umnini wombuzo
more options

Im on the latest update, is there a log someone i can view in thunderbird to see why its deleting my order emails ?