Unable to log in to Flickr using Firefox 124.0.2 (64-bit)
I am having a new (to me) problem logging in to Flickr using Firefox on my laptop (running Windows). After supplying the requested email and password at log in, I was prompted to enter a verification code that was sent to my account email address. After promptly entering the verification code, I was returned to the original log in page. There was no error message to indicate that either the address, password, or verification code were incorrect or that anything else had gone awry. I was simply not logged in. I repeated this process a few more times with no change.
Then I tried two other browsers (same laptop) and logged in sucessfully without even having a prompt for verification code from Flickr. I also have access to the account through the Flickr app on my phone. I am not sure then what Flickr is encountering with Firefox in particular. Any suggestions? Thank you.
All Replies (2)
You can check for issues with Total Cookie Protection.
- https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
- https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode
This issue can be caused by corrupted cookies or blocked cookies.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like blocked content.
Thank you for these troubleshooting recommendations. I do not believe it was Total Cookie Protection based on the privacy and security settings I had, and I did not change them. I was not able to work through the other steps to find out what the problem was because log in returned to normal before I could. Perhaps Flickr had an update.
In any case, I will keep these thorough recommendations as a reference when encountering other login problems. If I have a chance to use them for another Flickr login problem, I will update.