While using firefox as browser and roboform to make passwords upgrades, I had my usbank signed in. did not change any password/user id on this. Now I can't sign in to it.
I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or password. However, ever since then I am unable to sign in to my us bank site. It brings up the site but as soon as I click to sign in, it greys the screen. I am able to sign in to every other site I have tried on the firefox browser. I am also able to sign in to my us bank site on at least two other browsers without issue. What has happened and how can I fix firefox to allow me to use it? The us bank site is not an app. Thank you.
All Replies (1)
I think this may be caused by addons you have installed in Firefox. And US Bank has made some changes on their side to be more sensitive to some things addons block or change.
So here are a few example addons that break random sites & cause weird issues with logging into sites:
- ClearURLs
- Ghostery (once broke logging into Barclays bank site)
- Disconnect
If you have any of these 3, disable them & restart Firefox. In one case, Disconnect was breaking a payment site called Stripe.com. It was not enough to disable this addon. It had to be completely uninstalled to get rid of the payment not going thru issue on Stripe.com.
If disabling any of those 3 addons don't fix the issue on US Bank, please try disabling more of your addons or all of them at once, then return to Firefox and test your bank site again. You may need to restart Firefox after disabling the addons & you probably should clear your cache & cookies as well.
Ilungisiwe ngu NoahSUMO
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