Firefox update issue
Went into Firefox and got the error message: Platform version 131.03 is not compatible with min version>=131.02 & max version>=131.02 So I'm thinking that the last update caused the error. I did a system restore to a week earlier, and after 5 hours, the computer rebooted to that date. Upon opening Firefox, I found the the notice that the next time Firefox opens, it will update. After closing, and reopening, Firefox updated and displayed the same error message. Nor quite sure what to do, I downloaded Firefox again, and was going to uninstall and reinstall. But as soon as the download finished, it loaded. So now I have the new Firefox without all of my saved bookmarks and passwords. I thought I'd read someplace that that wouldn't happen, and all of my password and bookmark history would transfer to the new Firefox. As if that wasn't enough to ruin my day, I found that the new Firefox isn't working in my wife's account on the same computer. She gets the same error message as I did before the new install. I know, my fault for not backing up the bookmark and password files, but what's my option now?
Isisombulu esikhethiweyo
Thank you. Thank you. Thank you. Everything looks like it's back to where it was. Such a simple fix when you have the correct info. Thanks again.
Funda le mpendulo kwimeko leyo 👍 1All Replies (4)
pennypincher said
Went into Firefox and got the error message: Platform version 131.03 is not compatible with min version>=131.02 & max version>=131.02
Install Firefox again with a full installer. You shouldn't lose any data.
The full offline setup for Windows can be downloaded from https://www.mozilla.org/firefox/all/#product-desktop-release as downloading Firefox for Windows from mozilla.org may serve you the small online stub installer.
An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder.
This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to reinstall Firefox and possibly remove the Firefox program folder to ensure that all files are replaced.
You may have to disable security software temporarily in case the problem persists.
pennypincher said
Not quite sure what to do, I downloaded Firefox again, and was going to uninstall and reinstall. But as soon as the download finished, it loaded. So now I have the new Firefox without all of my saved bookmarks and passwords. I thought I'd read someplace that that wouldn't happen, and all of my password and bookmark history would transfer to the new Firefox.
Enter about:profiles in the address bar and find your old profile.
Thanks for the reply. If I understand this correctly, I should download Firefox (Windows 64 bit) from the link you sent. Then just run the .exe file? Do I have to uninstall the old Firefox first? Thanks
Isisombululo esiKhethiweyo
Thank you. Thank you. Thank you. Everything looks like it's back to where it was. Such a simple fix when you have the correct info. Thanks again.
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