Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

When trying to download an add-on I get the following message: “The add-on could not be downloaded because of a connection failure on addons.mozilla.org” - what can I do to fix this?

  • 1 phendula
  • 183 inale ngxaki
  • 8 views
  • Impendulo yokugqibela ngu Bbigham

mccormack.20
mccormack.20
more options

When trying to download an add-on I get the following message: “The add-on could not be downloaded because of a connection failure on addons.mozilla.org” - what can I do to fix this?

When trying to download an add-on I get the following message: “The add-on could not be downloaded because of a connection failure on addons.mozilla.org” - what can I do to fix this?

All Replies (1)

Bbigham
Bbigham
more options

FWIW: I've had luck by going to the addon site (click "more" when you find the addon you want in the addon screen, then go to the homepage) and downloading directly from there rather than via the browser addon module.

Others say adding the string: xpinstall.enabled (with value set to TRUE) in the about:config screen helps (seems to work SOME of the time!)