Still crashing after downloads
I occasionally crash Firefox after downloading a file. It does not happen every time. In fact a crash seems to "reset" it and it won't crash again for some hours. Then the next day, or later that evening I will try to download a file (any file can trigger it) and the browser will crash again.
I've taken all the steps I can find about crashes from the support site and nothing has worked. Since the error isn't very repeatable I can't just try in safe mode or limited addons/plugins due to the aforementioned "reset" period I always seem to get afterwards. And I really don't want to be browsing all day without my addons, it's defeating the purpose of using the browser.
Any help would be much appreciated. Let me know if any other information is required. Thank you.
All Replies (8)
First off, disable all those Java Console extensions, and the Java Quick Starter extension, too.
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash
Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.
Yeah, I always hated the clutter of those java extensions, but wasn't sure what to do with them.
As for the crash reports:
https://crash-stats.mozilla.com/report/index/bp-e447676f-f0e0-485a-97aa-9d0a62110814
http://crash-stats.mozilla.com/report/index/bp-6caeec6d-cd51-4b1f-b978-32f4a2110813
http://crash-stats.mozilla.com/report/index/bp-5e9b6bc2-84e1-4b49-b8bc-91d132110812
http://crash-stats.mozilla.com/report/index/bp-67cf0ae5-e270-49e5-a716-f8af22110810
http://crash-stats.mozilla.com/report/index/bp-c3f1a28d-1137-4151-a33a-038ae2110727
http://crash-stats.mozilla.com/report/index/bp-1a2c2307-6b4f-4466-b129-52ddd2110718
http://crash-stats.mozilla.com/report/index/bp-42e3a0b5-4145-4406-b7ff-b6a8b2110618
http://crash-stats.mozilla.com/report/index/bp-f17421eb-fd3f-45cd-9c2c-ddfe22110617
http://crash-stats.mozilla.com/report/index/bp-51bec530-f9de-44f3-8ca4-366232110612
http://crash-stats.mozilla.com/report/index/bp-5724b5e0-75b3-424f-b955-403c82110606
http://crash-stats.mozilla.com/report/index/bp-b4442034-ebaa-4a84-a47d-eb1a62110604
http://crash-stats.mozilla.com/report/index/bp-fb8b8570-8ab0-4a04-b6f7-428692110322
http://crash-stats.mozilla.com/report/index/bp-e5d8e7d7-8478-4d53-a3b8-6311e2110215
If I did that right, that should be all that are listed. I think I might have not logged some of the recent ones (if that's possible with an untick on the crash report) as I was sick of reporting them out of frustration.
Thank you so far for the response.
Ilungisiwe ngu obzinator
Multiple Java Console extensions
Firefox crashes when trying to download a file
Troubleshooting extensions and themes
Check and tell if its working.
Ilungisiwe ngu Hasan
After my last post I manually removed the Java Consoles (but not the quickstarter, although it is disabled).
I have, more than once, tried everything in your second link regarding crashes with downloads.
I have previously disabled all the extensions and themes, but like I said, the error can not be regularly repeated. It's not every download that crashes it. After a crash I can download dozens of files just fine, but then some time later, for no seeming reason, it will crash on download again. If it happened every time I could more easily figure out what, if anything, was causing it. I'd really rather not have to run in safe mode all day and have my web experience gimped for the off chance the error decides to occur.
And for whatever it's worth, Malwarebytes hasn't found anything.
Also update your graphics display driver.
See your Help > Troubleshooting Information page.
Troubleshooting Plugins
Check and tell if its working.
I've updated my graphics display driver (despite the fact it seemed irrelevant). True to form, Firefox crashed when trying to download the file.
As far as the plugins go, that's the same boat as the extensions, no? I am hoping someone can translate those crash reports or something. I can't really do more troubleshooting on my end. I've scoured the support site previously. This is my hail mary.
The crash reports look related to open a link or file in an external program, so it may be plugin related or connected to downloading files.
Did you remove all Java Console extensions?
You can also remove the Java Quick starter extension.
All those Java related extensions are not needed to run Firefox.
Did you do some standard troubleshooting by disabling all extensions?
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode