Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having problem in downloading data.

  • 1 phendula
  • 5 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu AJ Godinho

more options

Upon opening any video an icon with three balls rotating used to show up when I wanted to download the same. This is missing. Kindly help.

Upon opening any video an icon with three balls rotating used to show up when I wanted to download the same. This is missing. Kindly help.

All Replies (1)

more options

You probably had the Video DownloadHelper add-on in your previous version of Firefox. In the new Firefox 8.0 version, add-ons are not automatically enabled. You may already have the add-on installed, but it may be disabled. Check your add-ons page and enable that add-on or just reinstall it. You can do so by going to \Firefox\Add-ons.

Edit: Adding this Add-ons Help article as well.

Ilungisiwe ngu AJ Godinho