Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I'm not able to get the software update because it says I'm not the administrator, but I am

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

suzgems
suzgems
more options

I need to get the software update, but when I do (under the Help menu) it says that I do not have the permissions to do so, and that I should contact the system administrator. I am the system administrator, and have checked.

I am on a Mac, running the latest version of Snow Leopard. I am running 3.6.3.

How can I get around this? Certain websites are saying my Firefox is getting out of date.

I need to get the software update, but when I do (under the Help menu) it says that I do not have the permissions to do so, and that I should contact the system administrator. I am the system administrator, and have checked. I am on a Mac, running the latest version of Snow Leopard. I am running 3.6.3. How can I get around this? Certain websites are saying my Firefox is getting out of date.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.