Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

doesn't load any page as commom user, runs smoothly as administrator

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 11 views
  • Impendulo yokugqibela ngu WillemHJ

more options

I have been running Firefox for ages now, no problems thusfar. All of a sudden it doesn't load any page when I run FF as normal user. If I run FF as admin, everything runs as it should.

I have been running Firefox for ages now, no problems thusfar. All of a sudden it doesn't load any page when I run FF as normal user. If I run FF as admin, everything runs as it should.

Isisombulu esikhethiweyo

Hello Tyler. Thank you for your prompt reply.

Unfortunally your suggestions don't solve the problem. I found out it is in the virus-protection (AVG). Once I disabled AVG, FF runs as it should. One way or another AVG doesn't like FF.

Thinking back, the problem started with upgrading AVG Free to the paid-for version. I will email AVG. If the problem is solved, I'll send another reply. SeeYou, Willem

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

First, try to reset Firefox. Refresh Firefox - reset add-ons and settings. This simple step will eliminate many Firefox problems with only one click.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

more options

Isisombululo esiKhethiweyo

Hello Tyler. Thank you for your prompt reply.

Unfortunally your suggestions don't solve the problem. I found out it is in the virus-protection (AVG). Once I disabled AVG, FF runs as it should. One way or another AVG doesn't like FF.

Thinking back, the problem started with upgrading AVG Free to the paid-for version. I will email AVG. If the problem is solved, I'll send another reply. SeeYou, Willem