Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Saved passwords

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu ideato

more options

In my "tools" I have stored passwords via Firefox. The problem began when I downloaded Norton's Vault. It seems it "took over". Man, long story. My Norton anti-virus wouldn't open, clammed up, shut me out. I deleted Norton, then reinstalled it, still didn't work, so I had to go thru Norton's on line chat and they took care of it (getting my anti-virus back up). I told her to dump the vault because I really didn't like it taking over my firefox stored passwords. To make a longer story short, now that's everything is deleted, my firefox stored passwords don't work. What's a poor girl to do? Help is greatly appreciated. I have spent hours on this computer today trying to right the wrongs I've done.

In my "tools" I have stored passwords via Firefox. The problem began when I downloaded Norton's Vault. It seems it "took over". Man, long story. My Norton anti-virus wouldn't open, clammed up, shut me out. I deleted Norton, then reinstalled it, still didn't work, so I had to go thru Norton's on line chat and they took care of it (getting my anti-virus back up). I told her to dump the vault because I really didn't like it taking over my firefox stored passwords. To make a longer story short, now that's everything is deleted, my firefox stored passwords don't work. What's a poor girl to do? Help is greatly appreciated. I have spent hours on this computer today trying to right the wrongs I've done.

All Replies (1)

more options

Hello luchia, if you have the options in Tools > Options > Security > Passwords > check Remember passwords for sites [v], can you see your passwords in Password Manager when you click in Saved Passwords... ? Viewing and deleting passwords

i think you are not using a master password

see also : Usernames and passwords are not saved


thank you