Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

comcast/xfinity tv/movies crash when I'm watching online & I have to refresh over and over again

  • 1 phendula
  • 2 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu smo

more options

While I'm watching a tv show or movie online the video stops and I have to select comcast/xfinity's refresh button. This happens over and over again. I'm using an iMAC, OS 10.6.8

While I'm watching a tv show or movie online the video stops and I have to select comcast/xfinity's refresh button. This happens over and over again. I'm using an iMAC, OS 10.6.8

All Replies (1)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.