Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

spam blocking

  • 1 phendula
  • 14 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu philipp

more options

When on line I am being constantly redirected to websites I do not want to go to. (i.e. www.ansestry.com) I've tried blocking these sites by listing them in the cookie blocking section of the privacy section but that isn't working. I would like to know how to stop being redirected without my approval.

When on line I am being constantly redirected to websites I do not want to go to. (i.e. www.ansestry.com) I've tried blocking these sites by listing them in the cookie blocking section of the privacy section but that isn't working. I would like to know how to stop being redirected without my approval.

Isisombulu esikhethiweyo

hello Johnhy, you have various malicious addons present. please try these steps:

  1. reset firefox (this wil keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Funda le mpendulo kwimeko leyo 👍 2

All Replies (1)

more options

Isisombululo esiKhethiweyo

hello Johnhy, you have various malicious addons present. please try these steps:

  1. reset firefox (this wil keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware