Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I'm ready to drop Firefox because Scratchpad repeatedly opens anytime I have to Capitalize anything and at no time have I ever used the Web Developer tool

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu markthomps

markthomps
markthomps
more options

Have used Firefox for many years on multiple computers. On the home desktop, anytime you need to CAP a letter, Scratchpad opens instead. Every single time!

This is only having on this one computer, none of the others.

I have completely uninstalled, cleaned and purged Firefox from this computer multiple times. I have run multiple virus checks. I have done the Firefox reset multiple upon multiple times.

Yesterday I completely uninstalled every scrap related to Firefox I could find on the system, did a system clean to get rid of hidden and duplicate files, and with what I hoped was a clean system, reinstalled the latest version of FF. Same problem.

WHY is Scratchpad coming up anytime I hit the Shift key?

Somehow the developer tools and Scratchpad still show up and ultimately the problems start again.

Have used Firefox for many years on multiple computers. On the home desktop, anytime you need to CAP a letter, Scratchpad opens instead. Every single time! This is only having on this one computer, none of the others. I have completely uninstalled, cleaned and purged Firefox from this computer multiple times. I have run multiple virus checks. I have done the Firefox reset multiple upon multiple times. Yesterday I completely uninstalled every scrap related to Firefox I could find on the system, did a system clean to get rid of hidden and duplicate files, and with what I hoped was a clean system, reinstalled the latest version of FF. Same problem. WHY is Scratchpad coming up anytime I hit the Shift key? Somehow the developer tools and Scratchpad still show up and ultimately the problems start again.

Isisombulu esikhethiweyo

Hello Mark, I can understand your frustration with this issue - especially after you are running into this issue after resetting your computer too.

Can you please check if the scratchpad comes up, if you disable the setting devtools.scratchpad.enabled by setting the value to false. You can do this by following the instructions in the Mozillazine about modifying the configuration of Mozilla Editing About:Config

Thank you

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

gnittala
gnittala
more options

Isisombululo esiKhethiweyo

Hello Mark, I can understand your frustration with this issue - especially after you are running into this issue after resetting your computer too.

Can you please check if the scratchpad comes up, if you disable the setting devtools.scratchpad.enabled by setting the value to false. You can do this by following the instructions in the Mozillazine about modifying the configuration of Mozilla Editing About:Config

Thank you

markthomps
markthomps Umnini wombuzo
more options

That seems to have fixed it. Haven't had Scratchpad pop up even once since I followed your directions.

THANKS!