Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I can connect on the Firefox Sync webpage, I have my Recovery key too but I can't connect or update the Recovery key inside Firefox!

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Noctam

Noctam
Noctam
more options

Hi, the hard drive of my Macbook just crashed and I sadly didn't save my bookmarks before it happen.

I was using Firefox Sync since months though so I hope it's not lost.

So after a fresh install of Mac OS X 10.6.8 and a fresh install of Firefox, I tried to launch Firefox Sync, I entered my username, my password and my Recovery key and at this moment Firefox says that "the key is wrong", I then tried to update the key but after entering my key when i click on updating the key, nothing happen.

Then I tried to connect on the Firefox Sync webpage and it works... but that doesn't help me at all!

Can someone give me a hand with that?

Thanks a lot.

Hi, the hard drive of my Macbook just crashed and I sadly didn't save my bookmarks before it happen. I was using Firefox Sync since months though so I hope it's not lost. So after a fresh install of Mac OS X 10.6.8 and a fresh install of Firefox, I tried to launch Firefox Sync, I entered my username, my password and my Recovery key and at this moment Firefox says that "the key is wrong", I then tried to update the key but after entering my key when i click on updating the key, nothing happen. Then I tried to connect on the Firefox Sync webpage and it works... but that doesn't help me at all! Can someone give me a hand with that? Thanks a lot.

Isisombulu esikhethiweyo

Note that you shouldn't try to update the Sync (i.e. generate a new Sync key) as that will remove all data stored on the Sync server.

Are you sure that you have the correct 26-character Sync key for that account (account name is email address)?

You can try to enter the sync key without the '-' separators as one lowercase 26-character string.

Can you connect to your sync account?

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

Note that you shouldn't try to update the Sync (i.e. generate a new Sync key) as that will remove all data stored on the Sync server.

Are you sure that you have the correct 26-character Sync key for that account (account name is email address)?

You can try to enter the sync key without the '-' separators as one lowercase 26-character string.

Can you connect to your sync account?

Noctam
Noctam Umnini wombuzo
more options

I just realized that I updated the Sync so everything is lost...

Thank you anyway cor-el.