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I am receiving an error from Charter.net #E1110, must connect from charter IP space

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An error occurred sending mail: The mail server sent an incorrect greeting: imp09 smtp.charter.net NjguMTY5LjE3OC4xNzE= You must connect from Charter IP space. E1110.

An error occurred sending mail: The mail server sent an incorrect greeting: imp09 smtp.charter.net NjguMTY5LjE3OC4xNzE= You must connect from Charter IP space. E1110.

Isisombulu esikhethiweyo

And were you connecting via an internet connection provided by charter?

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Isisombululo esiKhethiweyo

And were you connecting via an internet connection provided by charter?