Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

BBC iplayer will only show a black screen - works OK on IE, Chrome & Safari.

  • 6 àwọn èsì
  • 6 ní àwọn ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

Recently I have been unable to play BBC iplayer files/programs. I have tried reinstalling Flash but with no success. I've checked that I can play iplayer files in Safari, Chrome and in Internet Explorer and all do so without any problem. What's the reason and what's the solution?

Recently I have been unable to play BBC iplayer files/programs. I have tried reinstalling Flash but with no success. I've checked that I can play iplayer files in Safari, Chrome and in Internet Explorer and all do so without any problem. What's the reason and what's the solution?

Ọ̀nà àbáyọ tí a yàn

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (6)

more options

Please update Firefox.

more options

I updated Firefox no later than 18th June to version 30.0

more options

Ọ̀nà àbáyọ Tí a Yàn

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

more options

ishida0025; Please update Firefox.

Why tell him to update when he has the latest version?

more options

SOLVED PROBLEM BBC streaming, iPlayer etc. would not play & kept demanding latest version of flash when it's already got latest version. My prob was caused by having an OLD VERSION of Shockwave Flash as well as a new one in my Firefox Browser Add-Ons , once I had removed the old version and reinstalled lastest Flash prob was solved. I did have to manually remove the old Add-Ons Shockwave file. I can put detailed instructions here if anybody would like the full process. My old Shockwave file was located in a prog called "Lightspark" which I uninstalled from my PC.

Ti ṣàtúnṣe nípa firefoxuseruk

more options

That was a lot of work, well done.

Sometimes uninstalling programs leave things behind.

A post was flagged as Solved Problem. Please remove that flag, and flag your last post as Solved Problem so other will know.