Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Thunderbird will not download new emails unless I quit and restart

  • 22 àwọn èsì
  • 10 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ christ1

more options

I have two email accounts: Gmail and Zoho. Both are setup to check for new messages every 5 minutes. Both use IMAP.

My Zoho email account can only retrieve new messages if I either: 1. Close Thunderbird and reopen it 2. Click the two computers icon in the bottom left corner in Thunderbird to go offline and then click it again to come back online and then click Get Mail

If I manually click the Get Mail without going offline first no mail is retrieved.

My Gmail account seems to retrieve mail without any problem (every 5 minutes as expected).

I have two email accounts: Gmail and Zoho. Both are setup to check for new messages every 5 minutes. Both use IMAP. My Zoho email account can only retrieve new messages if I either: 1. Close Thunderbird and reopen it 2. Click the two computers icon in the bottom left corner in Thunderbird to go offline and then click it again to come back online and then click Get Mail If I manually click the Get Mail without going offline first no mail is retrieved. My Gmail account seems to retrieve mail without any problem (every 5 minutes as expected).

All Replies (2)

more options

I'm having exactly the same problem. I have 3 zoho accounts in Thunderbird, clearly the issue is with Thunderbird not closing the IMAP connection, this should either be a configurable option or a bug which needs to be fixed.

more options

I can't help anymore with this. You might create a bug for this in Bugzilla. https://bugzilla.mozilla.org/

  1. 1
  2. 2