Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Any advice, Firefox keeps crashing, even after running it in safe mode, re-installing, and resetting it.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

Irritated2005
Irritated2005
more options

Firefox have been constantly crashing for the past month or so. I have already followed all the advice. I ran the sessions in safe mode and it did not crash, so it is not my add-ons. I have re-installed Firefox and also reset all the setting. Nothing helps. Firefox is my favorite browser, but if this is not fixed I will have to move to another browser.

bp-645643f5-a920-41fd-98bf-a7fba2140709 09/07/2014 12:11 bp-88cb6bce-4968-4d1f-900a-5ef392140709 09/07/2014 12:02 bp-23c9f4a9-2db8-4015-9d9d-a122e2140709 09/07/2014 11:59 bp-24de8a44-8f3d-4137-af4b-a2ca62140709 09/07/2014 11:59 bp-c802e36f-7b10-4539-987e-477122140709 09/07/2014 11:32

Firefox have been constantly crashing for the past month or so. I have already followed all the advice. I ran the sessions in safe mode and it did not crash, so it is not my add-ons. I have re-installed Firefox and also reset all the setting. Nothing helps. Firefox is my favorite browser, but if this is not fixed I will have to move to another browser. bp-645643f5-a920-41fd-98bf-a7fba2140709 09/07/2014 12:11 bp-88cb6bce-4968-4d1f-900a-5ef392140709 09/07/2014 12:02 bp-23c9f4a9-2db8-4015-9d9d-a122e2140709 09/07/2014 11:59 bp-24de8a44-8f3d-4137-af4b-a2ca62140709 09/07/2014 11:59 bp-c802e36f-7b10-4539-987e-477122140709 09/07/2014 11:32

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with your BitDefender AV software (BdProvider.dl, avcuf32.dll)

You can try to disable BD extensions or check advanced settings for Firefox in BD. You can also try to contact BD for support.

Quote: I ran the sessions in safe mode and it did not crash, so it is not my add-ons.

If Firefox didn't crash in Safe Mode then it is likely caused by an extension.

FredMcD
FredMcD
more options

In Safe Mode, all add-ons and some user settings are disabled. This helps all of us to find what the issue is.