Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I am unable to save download installer

  • 4 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ LightRaven

LightRaven
LightRaven
more options

I downloaded firefox browser yesterday. Today I uninstalled the program because it kept loading sweeptstakes pages. So I decided to get a fresh download after the uninstall and I wasn't able to successfully download the installer file. When I try to download firefox browser and I am prompted to save the installer file, I select save and get an error indicating the file is unable to be saved. No matter how many times I hit "try again" I am unable to save the file and can't get the browser. I've already tried turning the firewall off. It still doesn't work. I hope there is a solution.

Thanks for your help.

I downloaded firefox browser yesterday. Today I uninstalled the program because it kept loading sweeptstakes pages. So I decided to get a fresh download after the uninstall and I wasn't able to successfully download the installer file. When I try to download firefox browser and I am prompted to save the installer file, I select save and get an error indicating the file is unable to be saved. No matter how many times I hit "try again" I am unable to save the file and can't get the browser. I've already tried turning the firewall off. It still doesn't work. I hope there is a solution. Thanks for your help.

Ọ̀nà àbáyọ tí a yàn

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that helps.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Where are you downloading Firefox from?

Sure sounds like you may have had a 'sketchy' version that carried malware or adware.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Ọ̀nà àbáyọ Tí a Yàn

Try this:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that helps.

LightRaven
LightRaven Ìbéèrè olóhun
more options

I was trying to download from Mozilla.org, so it wasn't the website. It was my Internet Explorer settings that were preventing the download. I couldn't figure out which one was the problem so I ended up resetting it and it fixed the problem.

LightRaven
LightRaven Ìbéèrè olóhun
more options

Thanks for all the replies. I really appreciated the help.  :)