Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

mailboxes and address book missing from restored program files

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ christ1

Howard Paul
Howard Paul
more options

I re-installed TB 3.1.20, after having to re-install Windows Vista, with all other software and data. I then restored my TB files from a NTI Backup NOW file (when I back up files I include the program files for TB so I don't lose mailboxes and the address book). However when opening TB neither my mailboxes or address book are there. This system has worked in the past, so I trusted it would this time as well.

Any idea how to find and restore them?

I re-installed TB 3.1.20, after having to re-install Windows Vista, with all other software and data. I then restored my TB files from a NTI Backup NOW file (when I back up files I include the program files for TB so I don't lose mailboxes and the address book). However when opening TB neither my mailboxes or address book are there. This system has worked in the past, so I trusted it would this time as well. Any idea how to find and restore them?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Your mail and address book is stored in your Thunderbird profile. The profile is separate from the Thunderbird program installation. Check this article to locate your profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird If you do have a backup of your profile folder follow these instructions to restore it. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it