Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

my home page is verizon email login. every day i open it it askes for my userid and password. today there was no box for passerword just userid, works on IE

  • 3 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ tfypre

tfypre
tfypre
more options

open up firefox browser and my home page is my verizon email login. it always asks for my userid and password. this morning there was only a box to input my userid not me password. Called verizon and they tried it through IE and had no problem (userid/password boxes opened up) hence they believe the issue is with with the browser..thanks

open up firefox browser and my home page is my verizon email login. it always asks for my userid and password. this morning there was only a box to input my userid not me password. Called verizon and they tried it through IE and had no problem (userid/password boxes opened up) hence they believe the issue is with with the browser..thanks

All Replies (3)

tfypre
tfypre Ìbéèrè olóhun
more options

I should also add I have the latest version of Firefox installed and clear my history/cookies daily...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sometimes the name and password need to be entered on different pages.

Did you try to enter the name and submit that form?

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
  • http://kb.mozillazine.org/Profile_folder_-_Firefox
tfypre
tfypre Ìbéèrè olóhun
more options

your suggestion to sign in on a different page offers a temporary solution- thank you...still not coming up on the regular sign in page but at least i'm able to get in.