Wont start, uninstall (because it thinks it is open) or update. Stuck
Won't do anything! No screens. Pop up says it was moved or something.....my computer unable to locate Mozilla, but insists it is open.....but it is not. Unable to uninstall due to "being open already". Unable to update. Help?
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Ọ̀nà àbáyọ tí a yàn
press ctrl+shift+esc -> selected processes -> find firefox (32 bit) -> click on that -> press delete button and try opening the browser again. :)
Ka ìdáhùn ni ìṣètò kíkà 👍 0All Replies (6)
May i know your browser version ? You can press ctrl + alt + delete and close the selected application.
You can always chat with our technicians at http://techyuga.com/
version 31.0 There is nothing to control/alt/delete, as nothing at all shows up....blank
Ọ̀nà àbáyọ Tí a Yàn
press ctrl+shift+esc -> selected processes -> find firefox (32 bit) -> click on that -> press delete button and try opening the browser again. :)
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
how do i get to "selected processes"
That is about going to the Processes tab in the Windows Task Manager to see if there are Firefox processes present.