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Firefox opens to a black screen / Previous post is not helping
Product Detected
Intel® HD Graphics 3000
I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode.
I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix).
I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __
Current Driver Installed
8.15.10.2321
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __
Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.
Ọ̀nà àbáyọ tí a yàn
ok, then please update the driver from the lenovo support site at http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t520/downloads/DS014907
Ka ìdáhùn ni ìṣètò kíkà 👍 1All Replies (4)
hello, what is the exact product name/number of your thinkpad?
It's a ThinkPad T520
Ọ̀nà àbáyọ Tí a Yàn
ok, then please update the driver from the lenovo support site at http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t520/downloads/DS014907
Thank you so, much philipp. Problem solved. Phew. Grateful for your help.
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