Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox will not install on my laptop

  • 2 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ the-edmeister

dhaire
dhaire
more options

The latest update to Firefox (33) did not work. After download it froze up with a partial black screen. I have uninstalled and re-installed Firefox several times with the same result. Symantec possible issue has been eliminated. My laptop runs windows 7 enterprise. Until now, Firefox has always worked for me. Its Google Chrome for now.

The latest update to Firefox (33) did not work. After download it froze up with a partial black screen. I have uninstalled and re-installed Firefox several times with the same result. Symantec possible issue has been eliminated. My laptop runs windows 7 enterprise. Until now, Firefox has always worked for me. Its Google Chrome for now.

Ti ṣàtúnṣe nípa dhaire

All Replies (2)

dhaire
dhaire Ìbéèrè olóhun
more options

Here is a screenshot of firefox on my laptop as it is now

the-edmeister
the-edmeister
  • Moderator
more options

Other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel HD 2000/3000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

Intel HD 4000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329