31.5 isn't working for me now
I installed the newest upgrade last night, and now my email isn't working. I am now getting this when I open the application.
"Unable to connect
The connection was refused when attempting to contact live.mozillamessaging.com.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web."
When I try manually to check messages, everything hangs.
All other apps are working online, so I know it's not my connection. What's happened?
Ọ̀nà àbáyọ tí a yàn
You have not mentioned whether you have followed the instructions in the error message: If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web
Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version, so you get the kind of error message you are seeing. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.
If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.
Ka ìdáhùn ni ìṣètò kíkà 👍 5All Replies (4)
Oh, and wanted to add that I have restarted in safe mode, and seen the same error message and experienced the same problems accessing my email.
Ọ̀nà àbáyọ Tí a Yàn
You have not mentioned whether you have followed the instructions in the error message: If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web
Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version, so you get the kind of error message you are seeing. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.
If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.
Thank you, that was it!
Thank you for the help. This worked for me too.
HTH